Shipping policy
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An order is usually delivered on the following day on weekdays when it is placed before 13:00 and the delivery address is within the Netherlands.
You will receive an email from us or one of our shipping partners with the Track & Trace code when the order is scanned and on its way.
Free shipping
For orders with a value higher than €150,- within the Netherlands, we offer free shipping.
Regrettably, this is not possible for international orders.
The shipping costs per country are calculated on the checkout page.
Returns
You can return items:
- within 14 days after delivery
- only with the price tag still attached
- the item is unused, unwashed and undamaged
You are responsible for the shipping costs of the return.
When you return an item, we will credit the purchase price to you as soon as possible, but no later than 14 days after we receive it.
Want a different size?
- place a new order online for the new size
- return the item that doesn't fit
Procedure
To start a return, please go to the order in your account (account.rum-amsterdam.com) and select 'request return', select the item(s) you want to return and let us know why. Submit the return request. Once the return is approved you can send the items back to us at the following address:
RUM Amsterdam
Huidenstraat 11
1016 ER Amsterdam
The Netherlands
You can always contact us for any return questions at info@rum-amsterdam.com.
Read more about the return and refund process here:
rum-amsterdam.com/policies/refund-policy
Re:turnista
Arrange the return of your package quickly and easily via Returnista. With Returnista your return can be picked up on location (home / work) or you can bring the package yourself to a UPS or DHL service point.
Returnista is available in the following countries:
Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Great Britain, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
Returnista pick-up service
## How does it work?
* Register your package with Returnista.
* Choose to have it picked up at home or at work.
* Use the original shipping box.
* No printer is required, your return will be passed online.
* Pay online.
* You will receive your shipping receipt with Track & Trace when the courier picks up the package.
* Receive an automatic notification when your return has been received.
Bring Returnista yourself
## How does it work?
* Register your package with Returnista.
* Use the original shipping box.
* Pay online.
* You will receive a QR code that you can have scanned when you drop off the package at your local service point.
* Bring your package to the chosen service point to send it.
* You will receive a shipping receipt with Track & Trace digitally in your email.
* Receive an automatic notification when your return has been received.
Return address:
RUM Amsterdam
Huidenstraat 11
1016 ER Amsterdam
The Netherlands