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Privacy policy

General

Data privacy is of great importance to RUM Amsterdam and we want to be open and transparent about the processing of your personal data. We are aware that you trust us and therefore see it as our responsibility to protect your privacy. On this page we let you know what data we collect when you use our website, why we collect this data and how we improve your user experience. This way you understand exactly how we work.

This privacy policy applies to the services of RUM Amsterdam. You should be aware that RUM Amsterdam is not responsible for the privacy policy of other sites and sources. By using this website you agree to the privacy policy.

RUM Amsterdam respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Who is the controller of your personal data?
The company RUM Amsterdam is the controller of the personal data you provide to us and is responsible for your personal data under applicable data protection law.

Huidenstraat 11
1016 ER Amsterdam
The Netherlands

+31 (0)20 528 51 61
info@rum-amsterdam.com

Company registration: RUM Amsterdam
Registration No: 52911683
Authorized representative: Marlies Otten
VAT number: NL851828619B01

Our use of collected data

Use of our services
When you register for one of our services, we ask you to provide personal data. This data is used to perform the service. The data is stored on secure servers of RUM Amsterdam or those of a third party. We will not combine this data with other personal data we have.

Communication
When you send email or other messages to us, we may store those messages. Sometimes we ask for your personal information that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on secure servers of RUM Amsterdam or those of a third party. We will not combine this data with other personal data we have.

Cookies
We use 'cookies' on this website. These are small text files containing information about your navigation on this website whose main purpose is to improve your experience on the website. The information generated by the cookie about your use of the website can be transferred to secure servers of RUM Amsterdam or those of a third party. We use this information to keep track of how you use the website and to compile reports on website activity.

Disable cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Purposes
We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your permission in advance. We will never forward, sell or exchange your information to/with third parties for marketing purposes. Data forwarded to third parties will only be used to provide you with our services.

Third parties
The information is not shared with third parties, with the exception of web applications that we use for our online store. This data will only be used for the purpose of the relevant application and will not be further distributed. Furthermore, in some cases the information can be shared internally. Our employees are obliged to respect the confidentiality of your data.

Personal data rights

Right of access
You have the right to request information about the personal data we hold about you at any time. You can contact RUM Amsterdam who can provide you with this personal data by e-mail.

Right to portability
When RUM Amsterdam processes your personal data in an automated manner based on your consent or on the basis of an agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format, transferred to you or to a third party. other party. This only applies to the personal data you have provided to us.

Right to correction
You have the right to request correction of your personal data if it is incorrect, including the right to have incomplete personal data completed. If you have an account with RUM Amsterdam, you can adjust your personal data on your account page.

Right to deletion
You have the right to delete personal data processed by RUM Amsterdam at any time, except in the following situations:

  • you have an ongoing issue with customer service
  • you have an open order that has not yet been shipped or has partially been shipped
  • you have an unsettled debt with RUM Amsterdam, regardless of the payment method
  • if you have made a purchase, we will retain your personal data in connection with your transaction for accounting purposes

Right to object to processing based on legitimate interest
You have the right to object to the processing of your personal data on the basis of a legitimate interest of RUM Amsterdam. RUM Amsterdam will not continue to process the personal data unless we can demonstrate a legal basis for the process that outweighs your interests and rights or as a result of legal claims.

Right to object to direct marketing
You have the right to object to direct marketing, including profile analysis for direct marketing purposes.

If you no longer wish to receive direct marketing, you can:

  • follow the instructions in each marketing email
  • adjust the settings of your RUM Amsterdam account

Right to restriction
You have the right to request RUM Amsterdam to restrict the processing of your personal data in the following circumstances:

  • If you object to processing based on a legitimate interest of RUM Amsterdam, RUM Amsterdam will restrict any processing of such data pending the verification of the legitimate interest.
  • if you have made a claim that your personal data is incorrect, RUM Amsterdam must restrict any processing of such data pending verification of the accuracy of the personal data.
  • if the processing is unlawful, you can oppose the deletion of your personal data and instead request the restriction of the use of your personal data
  • if RUM Amsterdam no longer needs the personal data, but the personal data is necessary for you to assert defensive legal claims.

Right to lodge a complaint with a supervisory authority
If you believe that RUM Amsterdam is not processing your personal data correctly, you can contact us. You also have the right to file a complaint with a supervisory authority, such as the Dutch Data Protection Authority.

How can you exercise your rights?
We take data protection very seriously. That's why we have a dedicated customer service team to handle your questions regarding your above rights. You can always reach our employees via info@rum-amsterdam.com.

Data Protection Officer
We have appointed a Data Protection Officer to ensure that we process your personal data in an open, accurate and lawful manner on an ongoing basis. You can contact our Data Protection Officer via info@rum-amsterdam.com with 'DPO' as the subject.

Updates to our privacy statement

Changes
This privacy statement is tailored to the use of and the options on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. The latest version of the privacy statement is always available on our website. We will announce any material changes to the privacy statement, for example regarding the purpose of using your personal data or your rights.