General terms & conditions
Shipping & returns
If you have any questions about a product related to the material, size, quality or other issues please do not hesitate to contact us. We will contact you by telephone or by email.
Phone: +31 (0)20 528 51 61
E-mail: [email protected]terdam.com
Of course, it's annoying if you have a complaint about the services you have experienced. Nevertheless, we kindly ask you to pass your complaint via the email to the customer contact department. This can be by email, regular mail and / or by telephone. Our employees in the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.
Upon receipt of your complaint, you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, if it requires more time, we will notify you.
If you do not appreciate this, you can also always contact the department of the Webshop Keurmerk Foundation, where we are affiliated. Should the mediation attempt for some reason not lead to a satisfactory solution, then there is the possibility of submitting your dispute to the Disputes Committee (SGC).